Support
Email support@artuplabs.com. We reply within 2 business days. Please include your store's myshopify.com domain and, if the question is about a product, its title.
New to the app? The step-by-step guide walks through the setup from installation to the room page.
Frequently asked questions
How does 3D generation work?
Open the app in your Shopify admin and go to Products. Open a product that has a photo and click Generate 3D. The product's main photo is sent to fal.ai, which builds a 3D model; we compress it and show a preview in the admin, usually within a few minutes. Enter the real height of the item in centimeters and click Accept: the model is added to the product as a 3D model in its media. If you don't like the result, click Regenerate or Reject.
What does it cost and what are the limits?
| Plan | Price | Included generations per month | Each extra generation | Maximum generations per month |
|---|---|---|---|---|
| Starter | $29/month | 5 | $2 | 30 |
| Growth | $79/month | 25 | $2 | 100 |
| Pro | $199/month | 100 | $2 | 300 |
Every plan has a 14-day free trial with up to 5 generations. Billing goes through Shopify. A store can run up to 10 generations per day (UTC). Regenerate counts as a new generation. You can change your plan in the app at any time.
How do I add the button to my store?
In Shopify admin open Online Store → Themes → Customize, switch to a product template, click Add block, choose Apps → AR Room button and save. The block shows "View in my room" and "Add to my room" on products that have a 3D model. You can change the button labels and color in the block settings.
Which devices support AR?
- Android: Chrome on a phone or tablet with ARCore (Google Play Services for AR).
- iPhone and iPad: support through the ArtUp Labs App Clip is rolling out (pending Apple approval); until then the room page shows the products in 3D without AR.
- Desktop browsers show the room in 3D with a QR code to open it on a phone; other devices show it in 3D without AR.
How do I remove a generated model?
In Shopify admin open the product, select the 3D model in its media and delete it. The button disappears from that product. Model files in our storage are deleted automatically within 14 days.
What happens to my data when I uninstall?
We delete your store's access tokens right away. When Shopify sends the shop data deletion request after the uninstall, we delete all generation records and model files of your store. 3D models already added to your products stay in your store until you delete them. Details are in the Privacy Policy.